Medical Assistant/Front Desk Administrator - Laser & Skin Surgery Center of Southampton - Southampton, NY
Southampton, NY
Full Time
Experienced
Medical Assistant/Front Desk Administrator
Laser and Skin Surgery Center SH
Laser and Skin Surgery Center SH
ESSENTIAL FUNCTIONS/RESPONSIBILITIES
*Duties may include, but not limited to all or some of the following
Clinical:
- Greet patients with a smile in a professional and engaging manner.
- Answering phone calls in a prompt and polite manner.
- Escort patients from lobby to the exam/treatment rooms.
- Collect patient medical information, update medical records and input information in EMR.
- Reconcile medications history.
- Message intake for medical questions, prescription refills, and test results. Transferring calls and inquiries to providers and care coordinators accordingly.
- Ensure lasers are warmed up.
- Prepare, assist with examinations, procedures, and treatments.
- Perform and record a variety of treatment procedures under the direction of the physician.
- Clean and sterilize equipment and maintain stock of supplies and medications.
- Set up exam rooms for all cosmetic, medical and surgical procedures.
- Fill out requisition forms and send out specimens.
- Removing sutures, conduct allergy patch placements, PDT and iontophoresis, and unpacking medical/office supplies.
- Direct all patient financial inquiries to appropriate staff in the billing department.
- Follow office rules and regulations when it comes to visiting pharmaceutical representatives.
- Registering new patients and updating existing patient demographics by collecting detailed patient information, including personal and financial.
- Entering/updating patient information in the system in a timely and accurate manner.
- Processing medical insurance information, verifying patient eligibility, and addressing any patient questions about insurance (liaise with Billing department as appropriate).
- Collecting payment information and saving for future balances.
- Assisting patients with completion of paperwork when necessary.
- Scheduling appointments as needed in accordance with provider schedule.
- Scanning, updating and filing medical records.
- Providing outstanding customer service to every patient.
- Informing practice manager or assistant practice manager of waiting room wait times, patient flow, and communicating with patients accordingly.
- Maintaining a professional and courteous demeanor at all times.
- Assisting other practice team members as needed.
- Attending all in-house training and continued education opportunities.
- Performing additional duties as assigned.
QUALIFICATIONS/EXPERIENCE/EDUCATION
- Strong written and verbal communication skills.
- 1+ years of experience in managing patients in a dermatology setting preferred.
- Ability to multi-task and work courteously and respectfully with fellow employees, physicians, patients and vendors.
- Certified Medical Assistant or Registered Medical Assistant required.
- Most Important: You’re a team player.
We offer competitive pay and full slate of benefits that includes:
- Medical
- Dental
- Vision
- Paid Time Off
- Life Insurance
- 401k(k)
- Short-Term and Long-Term Disability
- Flexible Spending Accounts
ADDITIONAL INFORMATION
This position will require long shifts, weekend (will depend on schedule necessary at facility), closing, and opening shifts. Must work on-site.
Physical Requirements
Ability to sit and stand for periods of time. Heavy computer use required. This role may require from time to time lifting heavy objects on a regular basis, doing repetitive tasks with few breaks, and requiring light cleaning.
Qualified applicants will be considered without regard to race, color, age, disability, sex (including pregnancy), childbirth or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
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