Medical/Surgical Assistant

Medical/Surgical Assistant

Dermatology & Surgery Associates

ESSENTIAL FUNCTIONS/RESPONSIBILITIES

*Duties may include, but not limited to all or some of the following

• Greeting and welcoming patients.

• Answering phone calls in a prompt and polite manner.

• Escort patients from lobby to the exam/treatment rooms.
• Collect patient medical information, update medical records and input information in EMR.
• Reconcile medications history.
• Prepare, assist with examinations, procedures, and treatments.
• Perform and record a variety of treatment procedures under the direction of the physician.
• Clean and sterilize equipment and maintain stock of supplies and medications.
• Set up of different surgical trays – Eyelid kit set-up, dimple kit, excision, I&D, etc.
• Set up exam rooms for all medical and surgical procedures.
• Fill out requisition forms and send out specimens.
• Assist Surgeons for Mohs surgery, Cosmetic procedures and Excisions.
• Removing sutures, conduct allergy patch placements, PDT and iontophoresis, and unpacking medical/office supplies.
• Inventory and ordering of all medical supplies.
• Perform a variety of clerical functions as assigned including H&P’s.

• Scheduling appointments as needed in accordance with provider schedule.

• Message intake for medical questions, prescription refills, and test results.  Transferring calls and inquiries to providers and care coordinators accordingly.
• Direct all patient financial inquiries to appropriate staff in the billing department.
• Follow office rules and regulations when it comes to visiting pharmaceutical representatives.
• Registering new patients and updating existing patient demographics by collecting detailed patient information, including personal and financial.

• Entering/updating patient information in the system in a timely and accurate manner.

• Processing medical insurance information, verifying patient eligibility and addressing any patient questions about insurance (liaise with Billing department as appropriate).

• Collecting payment information and saving for future balances.

• Assisting patients with completion of paperwork when necessary.

• Scanning, updating and filing medical records.

• Providing outstanding customer service to every patient.

• Informing practice manager or assistant practice manager of waiting room wait times, patient flow, and communicating with patients accordingly.

• Maintaining a professional and courteous demeanor at all times.

• Assisting other practice team members as needed.

• Attending all in-house training and continued education opportunities.
• Performing additional duties as assigned.

QUALIFICATIONS/EXPERIENCE/EDUCATION

• A High School Degree or GED.

• Positive, welcoming, and can-do attitude with patients and other practice team members.

• Experience working in any high-volume/high-intensity customer service industry

• Prefer one year of surgical assisting experience, preferably dermatology.
• Excellent verbal, written, and interpersonal communication skills.

• Detail-oriented and a team player.

• Computer Proficiency and superior keyboarding skills (approximately 55 wpm).

• Flexible/adaptable nature to work in a fast paced and continuously evolving environment.

• Passion for helping others in a healthcare environment.

• Ability to effectively interact with providers, patients and other staff members.

ADDITIONAL INFORMATION

This position may require early arrival, long shifts, Saturdays, or closing shifts.  Must work on-site.

Physical Requirements

Ability to sit and stand for periods of time. Heavy computer use required. This role may require from time to time lifting heavy objects on a regular basis, and requiring light cleaning.

Qualified applicants will be considered without regard to race, color, age, disability, sex (including pregnancy), childbirth or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.